Thank you for registering as a Call Center Evaluator / Telephone Mystery Shopper with us!
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Want To Be Reviewed Sooner?
Complete your unpaid test call as soon as possible. Once your test call evaluation is submitted, our team can usually review it within 24-48 hours. If approved, you may receive available paid telephone mystery shop opportunities by email.
Complete Step 2: Test Call EvaluationComplete Step 2: Your Unpaid Test Call
Your application is not fully ready for review until your unpaid test call evaluation has been submitted. The sooner you complete your test call, the sooner our team can review your application for possible paid telephone mystery shop opportunities.
Most submitted test calls are reviewed within 24-48 hours.
The test call is not a paid assignment. It is part of the application process and helps us review your ability to follow instructions, complete a realistic phone mystery shop, and submit a clear evaluation.
If approved, you may receive paid telephone mystery shop opportunities by email when available. Paid call availability varies by client demand, location, timing, and assignment needs.
The call centers we provide for the test call are not aware of any mystery shopping program, so you must act like a real shopper.
Reminder Before Completing Your Test Call
Please use the same PayPal email address you entered on your application when submitting your test call evaluation. This helps us match your test call to your application.
Quick Checklist Before You Start
- Download the current unpaid test call instructions
- Choose one test call option
- Call as if you were a real customer
- Do not reveal that you are a mystery shopper
- Take notes during or immediately after the call
- Submit your test call evaluation form
- Watch your email for next steps after review
Please download the current unpaid test call instructions here:
Please complete only one unpaid test call. Choose one test call option from the instructions below, complete the call as if you were a real customer, and then submit your test call evaluation form.
The sooner you complete this step, the sooner we can review your application.
The most common reason applications remain pending is that the unpaid test call evaluation has not been submitted yet. Completing and submitting your test call evaluation is required before we can review your application.
Submit Your Test Call Evaluation
After you complete your unpaid test call, please submit the Test Call Evaluation Form using your notes from the call. Be sure to complete all required fields and provide clear details so our team can review your application.
Submitted test calls are usually reviewed within 24-48 hours.
Complete Step 2: Submit Test Call EvaluationThe Application & Hiring Process
After you have registered, the application & hiring process goes like this:
- 1
You submit your application.
- 2
You complete one unpaid test call and submit your test call evaluation.
- 3
Our team reviews your submitted test call, usually within 24-48 hours.
- 4
If approved, you may receive paid telephone mystery shop opportunities by email when available.
We do not require you to complete a W9 and you can use a cell or landline phone to make the calls.
If hired, we pay $6–$8 for each call plus a submitted call evaluation form, which takes a few minutes to complete. Payment is sent via PayPal.
Feel free to reach out to me at info@callcenterqa.org if you have any additional questions.
Call Center QA has provided telephone mystery shopping and call center evaluation services since 2014.
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