Privacy Policy

CallCenterQA.org is committed to respecting the privacy rights of users of the Website.

CallCenterQA.org created this Privacy Policy to give You confidence as You visit and use the Website, and to demonstrate its commitment to fair information practices and to the protection of privacy.

This Privacy Policy is only applicable to the Website, and not to any Third-Party Websites, each of which may have data collection, storage and use practices and policies that differ materially from this Privacy Policy. For additional information, see the section concerning Third-Party Websites, below.

BY USING THE WEBSITE, YOU REPRESENT AND WARRANT THAT YOU HAVE READ AND UNDERSTOOD, AND AGREE TO THE TERMS OF, THIS PRIVACY POLICY. IF YOU DO NOT UNDERSTAND OR DO NOT AGREE TO BE BOUND BY THIS PRIVACY POLICY, YOU MUST IMMEDIATELY LEAVE THE WEBSITE.

Each time You use the Website, the then-current version of this Privacy Policy will apply. Accordingly, each time You use the Website You should check the date of this Privacy Policy (which appears at the end) and review any changes since the last time You used the Website. For additional information, see the section concerning Updates and Changes to Privacy Policy, below.

  1. INFORMATION COLLECTION PRACTICES

(a) Traffic Data. Like most website operators, CallCenterQA.org automatically gathers information of the sort that browsers automatically make available, including: (i) IP addresses; (ii) domain servers; (iii) types of computers accessing the Website; and (iv) types of Web browsers accessing the Website (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify You.

(b) Cookies. A “Cookie” is a string of information that a website stores on a user’s computer, and that the user’s browser provides to the website each time the user submits a query to the website. The purpose of a Cookie is to identify the user as a unique user of the Website. CallCenterQA.org uses Cookies to customize Your experience on the Website to Your interests, to ensure that You do not see the same advertisements or informational messages repeatedly, and to store Your password so You do not have to re-enter it each time You visit the Website. For additional information on CallCenterQA.org’s uses of Cookies, see the section concerning Information Use and Disclosure Practices/Traffic Data and Information Gathered Using Cookies, below.

IF YOU DO NOT WISH TO HAVE COOKIES PLACED ON YOUR COMPUTER, YOU SHOULD SET YOUR BROWSERS TO REFUSE COOKIES BEFORE ACCESSING THE WEBSITE, WITH THE UNDERSTANDING THAT CERTAIN OF THE SERVICES AND CERTAIN FEATURES OF THE WEBSITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF COOKIES. IF YOU REFUSE COOKIES, YOU ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.

(c) Personal Information. In order for You to use certain of the Services, You may be asked to provide to CallCenterQA.org certain information that personally identifies You (“Personal Information” ). Personal Information includes, without limitation: (1) “Contact Data” (such as Your name, company name, mailing address, and e-mail address); (2) “ Financial Data ” (such as Your credit card number); and (3) “ Demographic Data ” (such as Your zip code). In each case, You will be asked to provide Personal Information; the Website will not gather it surreptitiously. CallCenterQA.org may supplement the Personal Information You provide with additional Personal Information gathered from public sources or from third-parties (e.g., consumer reporting agencies) who may lawfully provide such information to CallCenterQA.org.

You are under no obligation to provide Personal Information, with the caveat that Your refusal to do so may prevent You from using certain of the Services.

  1. INFORMATION USE AND DISCLOSURE PRACTICES

(a) Traffic Data and Information Gathered Using Cookies
CallCenterQA.org analyzes Traffic Data and information gathered using Cookies to help CallCenterQA.org better understand who is using the Website and how they are using it. By identifying patterns and trends in usage, CallCenterQA.org is able to better design the Website to improve Your experience, and to serve You more relevant and interesting content and advertisements. From time to time, CallCenterQA.org may release Traffic Data and information gathered using Cookies in the aggregate, such as by publishing a report on trends in the usage of the Website. CallCenterQA.org does not attempt to link information gathered using Cookies to Personal Information.

(b) Personal Information

(b-i) Generally. CallCenterQA.org uses Your Contact Data to send You information about CallCenterQA.org and CallCenterQA.org’s products and services, and to contact You when necessary in connection with the Services. CallCenterQA.org uses Your Financial Data to verify Your qualifications for certain Services and to bill You. CallCenterQA.org uses Your Demographic Data to customize and tailor Your experience on the Website. As with Traffic Data and information gathered using Cookies, from time to time CallCenterQA.org may release Demographic Data in the aggregate, such as by publishing a report on trends in the usage of the Website.

(b-ii) Disclosure in Connection with Services. CallCenterQA.org discloses Personal Information to those who help it provide Services, including those who perform technical, administrative and data processing tasks such as hosting, billing, shipping, fulfillment, and data storage and security.

(b-iii) License to User Content. As stated in the Website Terms Of Use, by using the Website, You grant CallCenterQA.org Parties the right to publish Your name and any username of Yours in connection with CallCenterQA.org Parties’ exercise of their license in and to Your User Content. You further waive any claims arising from CallCenterQA.org Parties’ exercise of that right. For additional information, see Terms of Use Section 15, regarding User Content.

(b-iv) Other Disclosure. CallCenterQA.org will never sell, trade, or rent Your Personal Information to third parties without Your permission. Except under the following circumstances, CallCenterQA.org will keep Your Personal Information private, and will not share it with third parties:

  • By Law or to Protect Rights – CallCenterQA.org discloses Personal Information when required to do so by law, or in response to a subpoena or court order, or when CallCenterQA.org believes in its sole discretion that disclosure is reasonably necessary to protect the property or rights of CallCenterQA.org, third parties or the public at large.
  • At Call Center QA, we value your privacy. If you need to contact us about our privacy policy you can e-mail us at info@CallCenterQA.org.
  1. SECURITY OF PERSONAL INFORMATION

CallCenterQA.org has implemented and maintains reasonable security procedures and practices to protect against the unauthorized access, use, modification, destruction or disclosure of Your Personal Information.

  1. USER ABILITY TO ACCESS, UPDATE, AND CORRECT PERSONAL INFORMATION

CallCenterQA.org wants Your Personal Information to be complete and accurate. By using the Website, You represent and warrant that all information You provide on any registration form or otherwise in connection with Your use of the Website and Services will be complete and accurate. If ever you need to update your personal data, please contact us at info@callcenterqa.org and we will update your registration information.

  1. THIRD-PARTY WEBSITES

CallCenterQA.org neither owns nor controls Third-Party Websites. Accordingly, Third-Party Websites are under no obligation to comply with this Privacy Policy except with respect to Personal Information provided directly to them by CallCenterQA.org. Before visiting or providing Personal Information to a Third-Party Website, You should inform Yourself of the privacy policies and practices (if any) of that Third-Party Website, and should take those steps necessary to, in Your discretion, protect Your privacy.

  1. PROMOTIONAL ACTIVITIES

From time to time, CallCenterQA.org may conduct contests, retargeting and other advertising promotions (collectively, “Promotional Activities”). Any information submitted in connection with Promotional Activities will be treated in accordance with this Privacy Policy. From time to time, CallCenterQA.org may also ask You to participate in surveys designed to help CallCenterQA.org improve the Websites or Services. Any Personal Information provided to CallCenterQA.org in connection with any survey will be used only in relation to that survey, and will be disclosed to third parties not bound by this Privacy Policy only in aggregated form.

  1. UPDATES AND CHANGES TO PRIVACY POLICY

Although most changes are likely to be minor, CallCenterQA.org reserves the right, at any time and without notice, to add to, update, change or modify this Privacy Policy, simply by posting such update, change or modification on this page. Any such addition, update, change or modification will be effective immediately upon posting on the Website. Each time You use the Website, the then-current version of this Privacy Policy will apply. Accordingly, each time You use the Website You should check the date of this Privacy Policy (which appears at the end) and review any changes since the last time You used the Website. Unless CallCenterQA.org obtains Your express consent, any revised Privacy Policy will apply only to information collected after the effective date of such revised Privacy Policy, and not to information collected under any earlier Privacy Policy.

Effective date of Privacy Policy: 1/1/2015