About Us
Who We Are
CallCenterQA.org headquarters are located in Boston, Massachusetts and works with organizations across the United States to improve the quality and performance of their call centers.
Our Team
Dedicated Professionals in Call Center Quality
Our team is made up of dedicated professionals experienced in call center quality assurance, performance and analysis. Every member of our organization brings a focused understanding of what it takes to evaluate and improve customer interactions at scale.
Call Center QA
callcenterqa.org
Our Commitment
Improving Performance & Creating Opportunity
Our company is committed to helping you improve the overall quality and performance of your call center operation and increase sales.
We are also committed to creating job opportunities for disabled adults and home-based parents looking for a career in call center analysis. We believe that meaningful, flexible work should be accessible to everyone, and our mystery shopping programs are designed with that in mind.
Our Mission
Outstanding Service With Every Interaction
Our mission is to help our clients deliver outstanding call center service with every interaction through detailed and objective call and competitor analysis.
CallCenterQA.org works to keep our clients at the forefront of their industry in customer satisfaction and retention.
Our Programs
Objective. Impartial. Built around your business.
All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your call center agents.
New customers may call the first time as a result of great advertising or a special price — but it's your outstanding customer service that produces satisfied customers that keep coming back.
- Objective, impartial call evaluations
- Detailed call and competitor analysis
- Customized programs for your unique operation
- Focus on customer satisfaction and retention
Ready to Work Together?
Contact us to discuss a custom evaluation program for your organization.