Legal

Privacy Policy

Last updated: January 1, 2026

Introduction

This privacy policy has been compiled to better serve those who are concerned with how their personal information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

What Personal Information Do We Collect?

When registering on our site or filling out a form, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience. The types of personal information we may collect include:

  • Name and contact information (email address, phone number, mailing address)
  • Employment application details including location, availability, and experience
  • Demographic information used to evaluate applications
  • Call evaluation and mystery shopper feedback data
  • Any other information you voluntarily provide when contacting us

When Do We Collect Information?

We collect information from you when you register on our site, fill out a form, submit a call evaluation, or enter information on our site.

How Do We Use Your Information?

We may use the information we collect from you in the following ways:

  • To evaluate employment applications and determine eligibility for mystery shopper assignments
  • To contact applicants and registered shoppers regarding available assignments
  • To process and administer completed call evaluations on behalf of our clients
  • To communicate important updates, assignment instructions, and payment information
  • To improve our website and the services we offer
  • To respond to inquiries and customer service requests

How Do We Protect Your Information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and stored with encryption. Although we implement commercially reasonable safeguards, no method of transmission over the Internet or electronic storage is 100% secure.

Do We Use Cookies?

We may use cookies to help us remember and process the items in your session and understand and save your preferences for future visits. You can configure your browser to refuse cookies, though this may affect some functionality of our site.

Do We Sell Your Information?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Third-Party Links

Occasionally, at our discretion, we may include links to third-party websites. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our website's privacy policy and agree to the collection and use of your information as described in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes acceptance of the revised policy.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Call Center QA

www.callcenterqa.org

One Boston Place, Suite 2600

Boston, MA 02108

info@callcenterqa.org

877-207-3687